Shipping policy

Wilderwoof Shipping Policy

Thank you for your order. Below is everything you need to know about delivery.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once processed, your order is handed to our logistics partners for dispatch.

Delivery Estimates

We ship to most countries worldwide. Delivery times vary by destination:

Some orders may take longer due to customs clearance or carrier delays.

Order Tracking

When your order ships, you'll receive a dispatch confirmation email with a tracking number and link. Please allow up to 5 business days for tracking information to update.

Delays and Lost Orders

While we work hard to deliver on time, Wilderwoof cannot be held responsible for delays caused by carriers, customs, or unforeseen events. If your order hasn't arrived within the maximum estimated timeframe, please contact us at help@wilderwoof.com and we'll investigate.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout. We cannot be responsible for packages lost or returned due to address errors.

Customs, Duties and Import Taxes

Depending on your country, customs duties or import taxes may apply. These charges are the customer's responsibility. Wilderwoof is not liable for any customs-related delays or fees.

Questions?

If you need help with anything shipping-related, email us at help@wilderwoof.com.